Booking Policy

Last updated: July 04, 2021

  1. Making a booking

We use a third-party booking service called BetterClinics to manage bookings and client information. By making a booking you are also agreeing to BetterClinics terms and conditions and related policies, available from the booking platform website.  We accept no responsibility or liability for any failure that limits or otherwise affects your ability to make a booking.  However if you do encounter any issues making a booking please contact us via the below contact details.

  1.  Risk Stratification Screening Tool and Client Questionnaire

Prior to your initial appointment, you will need to complete a Risk Stratification Screening Tool and Client Questionnaire. These forms will ask you about your personal circumstances and your health. In completing these forms, you represent and warrant that the information you’ve provided us on these forms is accurate and true. You also consent to us using this information to provide you with requested services. These forms will be used to assess your current health to confirm you fall within Scope of Practice for Nationally Recognised Nutritionists and provide recommendations to improve your health and wellness.

  1. Agreement

By making a booking and or submitting an order for complementary products, you are agreeing to enter into a contract with us, where we will provide you with the services and or goods you have ordered in exchange for your payment of the total amount displayed when making the booking or purchase (Fee). 

In the case of a booking, a contract is not formed until you have paid a deposit and receive an email from us that your booking has been confirmed.

In the case of a complementary product order, a contract is formed once you have submitted the order.

  1. Payment

All prices are in Australian Dollars (AUD) inclusive of Goods and Services Tax (GST) and are subject to change prior to bookings being confirmed or orders being completed, without notice.   A deposit must be paid at the time of booking to secure your booking. Full payment for bookings may be made prior to your appointment and must be made no later than at the conclusion of your appointment.  Payment may be made via our online booking system, EFTPOS online, over the phone or in office.  We do not accept cash payment at this time. Payment for complementary product orders must be made at the time of submitting the order.  Payment for out of session services i.e. meal plans must be made in full before the service will be provided.

We reserve the right to charge credit card surcharges in the event that payments are made using a credit, debit or charge card (including Visa, MasterCard or American Express).

We may use third-party payment providers to collect payments for Products. The processing of payments by the Payment Provider will be, in addition to these terms, subject to the terms, conditions and privacy policies of the Payment Provider and we are not liable for the security or performance of the Payment Provider. We reserve the right to correct, or to instruct our Payment Provider to correct, any errors or mistakes in collecting your payment. 

  1. Pricing Errors

If we discover an error or inaccuracy in advertised prices for a booking which was made or a product which was purchased, we will attempt to contact you and inform you of this as soon as possible. You will then have the option of making a booking or purchasing a product at the correct price or cancelling your booking or product purchase. If you choose to cancel your booking or product purchase and payment has already been debited, the full amount will be credited back to your original method of payment.

  1. Rescheduling Or Cancelling A Booking

If you cannot attend a booking, you must provide us at least 24 hours notice. If you cancel or reschedule a booking less than 24 hours before the booking time, you may forfeit the deposit paid for that booking.   If you fail to attend a booking without notice you forfeit the deposit paid and may be charged 100% of the booking fee.  These fees may be waived at our discretion.  We reserve the right to deny scheduling of further appointments until outstanding fees are paid.

To reschedule or cancel a booking contact us via the below contact details.

We do not offer refunds for change of mind, or for any reason other than expressly required by Australian Consumer Law.

  1. Contact Us

If you have any questions about this policy, or wish to make, cancel or reschedule a booking, you can contact us by phone: 0490 049 205, or email: